MindTree Academy helps nursing students and nursing professionals prepare for their exams: structured courses, video and document lessons, practice questions with explanations, timed mock tests, answers to your questions from real faculty, and certificates when you finish.
Get in touch
We reply within one working day. Telling us your registered email address, your phone model and what you were doing when it went wrong gets you a useful answer much faster.
Frequently asked questions
How do I get access to a course?
Some courses are free to join: open the course in the app and tap Enrol for free.
For other courses, your institution or a MindTree administrator enrols you, and the course then appears under My Courses the next time you open the app. If you are not sure which applies to you, or a course you expected is missing, write to [email protected] and we will sort it out.
I did not receive my verification code
Codes arrive within a minute or two. If yours has not:
- Check your spam or junk folder, and search for "MindTree".
- Make sure the email address you typed is the one you registered with.
- Wait for the countdown on the screen to finish, then tap Resend.
- If it still does not arrive, write to [email protected] from the address you are trying to use.
I forgot my password
On the sign-in screen tap Forgot password, enter your registered email address, and follow the code we send you. For your security we send the same confirmation message whether or not an account exists for that address.
A video will not play
Videos need a working internet connection and are not available offline. Try switching between mobile data and Wi-Fi, then close and reopen the app — the link a video plays from is short-lived and is refreshed each time you open the lesson. If it still fails, tell us the course, the lesson and your phone model.
A PDF or note will not open
PDFs open inside the app. If one does not, close and reopen the app, and check you have a little free storage — documents are downloaded before they are shown. Tell us which lesson if it persists.
Why can I not screenshot or record a mock test?
To keep exams fair, the app blocks screenshots and screen recording while a proctored mock test is open, so those screens appear blank in a recording. While the test is open the app also tells your faculty if a screenshot was attempted, if you left the app, or if your network dropped. None of these fails your attempt on its own — they are information for your faculty. Normal screenshots work again everywhere else, including as soon as the test ends.
My progress or reading time looks wrong
Progress is saved on our servers, so it follows you between devices — but it needs a connection at the time. A lesson you finished while offline may take until your next online session to appear. Videos count towards completion by how much you actually watched, and documents by how far you scrolled and how long you spent. If a lesson that you have genuinely finished still shows as incomplete, use Mark as complete on the lesson.
My certificate has not appeared
A certificate becomes available once every required item in the course is complete — optional items do not count. Open the course and check its progress: anything still unticked is what is holding it up. If everything is ticked and the certificate is still missing, write to us with the course name.
It says I am signed in on too many devices
One account may be used on a limited number of devices. Go to Profile → Settings → Signed-in devices, and sign out the ones you no longer use. Sign out of every device signs out everywhere, including the phone you are holding.
How do I delete my account?
In the app: Profile → Settings → Account → Delete my account. Deletion is immediate and permanent — your account, profile and learning history are erased, you are signed out everywhere, and the account cannot be recovered. Invoices are kept without your personal details, because tax law requires it.
Is my data private?
We use no analytics services, no crash-reporting services, no advertising and no cross-app tracking. The full detail is in our Privacy Policy.